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How We Support
You can contact us via phone, email or chat, the details of which are:
On line: You can contact us using chat option on the site and you can Email: Feedback@icybergenie.com. We will contact you as soon as possible.
On Phone: Call +1-888-856-8848 and you can discuss the computer issue you are facing with us over the phone. Our technicians try to resolve your computer problem over the phone by using the remote technology or by giving you simple instructions which will get you a permanent and reliable resolution for your computer problem.
Remote Desktop
If you are not comfortable implementing the commands you can ask for a remote control of your desktop which can be passive and active, in case of passive control we would see your desktop and guide you how to move the mouse and the commands to carry out.
In case you are comfortable with us taking full control of your PC we would take the same over the remote desktop session and solve the problem for you.
Security
We assure that the service is fully secure in case of remote desktop support. We recommend that you are online and on call with our technicians while we are working on the remote desktop technicians. You can see the movement of mouse and the commands we enter, we never need to copy any kind of data from your machines to ours.
We would also recommend that you don’t share any passwords to the technical support and ony enter them as and when prompted by our technicians.
Any financial information provided to us will not be stored or saved with us so you can be rest assured that once we charge you is the moment we delete that data from our systems.
You contact information will not be shared with any third party for any commercial purpose and is only meant for your service and convenience. So be rest assured you will not any junk emails or advertising phone calls through us.
On line: You can contact us using chat option on the site and you can Email: Feedback@icybergenie.com. We will contact you as soon as possible.
On Phone: Call +1-888-856-8848 and you can discuss the computer issue you are facing with us over the phone. Our technicians try to resolve your computer problem over the phone by using the remote technology or by giving you simple instructions which will get you a permanent and reliable resolution for your computer problem.
Remote Desktop
If you are not comfortable implementing the commands you can ask for a remote control of your desktop which can be passive and active, in case of passive control we would see your desktop and guide you how to move the mouse and the commands to carry out.
In case you are comfortable with us taking full control of your PC we would take the same over the remote desktop session and solve the problem for you.
Security
We assure that the service is fully secure in case of remote desktop support. We recommend that you are online and on call with our technicians while we are working on the remote desktop technicians. You can see the movement of mouse and the commands we enter, we never need to copy any kind of data from your machines to ours.
We would also recommend that you don’t share any passwords to the technical support and ony enter them as and when prompted by our technicians.
Any financial information provided to us will not be stored or saved with us so you can be rest assured that once we charge you is the moment we delete that data from our systems.
You contact information will not be shared with any third party for any commercial purpose and is only meant for your service and convenience. So be rest assured you will not any junk emails or advertising phone calls through us.
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Disclaimer :iCyberGenie is an independent Technical Support Service provider where we provide support on remote, More...
chat or over the phone with the issues related to computer software, peripherals, etc. iCyberGenie is an indendent service provider and does not endorse or reperesent any third-part y companies. iCyberGenie also not responsible for the liability of any third-party products, content on the website.
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